Solving Repetition in Customer Service
01 Sep 2018, in Education,
UCC Campus Accommodation (CAUL) is the official accommodation provider for University College Cork with 4 separate self-catering apartment complexes. At key periods of the year, the customer support team in CAUL had to process large volumes of repetitive questions that were coming in via Phone and email. Having implemented Chatify, CAUL saw a 40% reduction in calls, 50% decrease in email volumes and 20% of questions being automatically answered by the bot.
