Success Stories

See how these customers are making their
websites work harder with Chatify

Solving Repetition in Customer Service

UCC Campus Accommodation (CAUL) is the official accommodation provider for University College Cork with 4 separate self-catering apartment complexes. At key periods of the year, the customer support team in CAUL had to process large volumes of repetitive questions that were coming in via Phone and email. Having implemented Chatify, CAUL saw a 40% reduction in calls, 50% decrease in email volumes and 20% of questions being automatically answered by the bot.

10x Growth in Conversions

With 4 stores, Tony Kealys is the largest independent pram and nursery retailer in Ireland. This family run company has developed a very strong reputation for excellence in customer service. Group MD, Paul Kealy said "Since switching to Chatify from our previous live chat software, our online conversations with customers have rocketed resulting in 10x growth in conversions."

Live Chat Emerged as #1 Channel

Waterford Institute of Technology (WIT) is an 8,000 student college offering programmes in Business, Engineering, Science, Health Sciences, Education & Humanities. WIT completes an annual survey on the communcation methods used by the college to engage with students. The survey showed that live chat was the #1 preferred contact method among the prospective students.

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Higher Conversion Rates with Chatify

"We first installed Zopim. We were excited by the opportunity to chat in real time with our online customers. However, after making the transition to Chatify, we immediately saw a higher conversion rate. With Zopim, the customer conversation moved to email. With Chatify, the customer conversation always happens on our site. This really helped our conversions."

Simplicity is driving Engagement

"As a startup in the luxury space, customer service is key for us. Chatify provides us with an extremely easy to use tool which allows us to rapidly engage our customers. Since using the service, we have been impressed by how the Chatify team are constantly updating and improving their service, especially the mobile app, which has enabled us stay close to our customer at all times." Colin Saunders, Chief Executive, OFV